News:

Wednesday Closing

The Practice is closed ONCE a month for staff development and training.  Our Doctors, Nursing and administrative staff do need time to train together, which is vital to improve service delivery.  We DO NOT close on other Wednesday afternoons.

Cancelling Appointments
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment. By giving us as much notice as you can you are helping us to make sure that someone else is given your slot. Please note that the Practice has a policy for Patient who DO NOT ATTEND or fail to cancel their appointment.  Patients who continue to DNA risk being removed from the Practice.
Please keep your appointment, don't waste it.

Emergency Appointments
If you require to be seen urgently, please tell the receptionist the nature of your request to assess the urgency. This facility is for emergency cases only and we ask you to not use this service for routine problems

Home Visits
Home Visits are reserved for patients who are genuinely too ill to attend surgery. Please telephone before 10.00am and be prepared to answer a few questions to help the doctors plan their calls and to assess the urgency. Please remember the doctor can see at least four patients in surgery in the time taken to do one visit.  


 

Patient Rights

PATIENT RESPONSIBILITIES

Please make the most of our services by:

  • Reading the notices posted in the Practice
  • Make sure you know the opening times of the Practice
  • Find out how to arrange an appointment, repeat prescription, home visit and request urgent appointments
  • Keep your appointment or cancel it
  • If more than one patient needs to be seen make a separate appointment for each
  • Take a list of questions with you when you see your doctor or nurse
  • Ask you doctor to write down anything you do not understand the answers to
  • Take a friend or relative with you if necessary
  • Please remember that a prescription is not always necessary with every consultation. Your doctor will advise your accordingly
  • Please request out of hours consultations for emergencies only. Home visits are ONLY for patients who are too ill or immobile to attend surgery.
  • Please be patient with the receptionists. They are doing their best and at busy times are working under a great deal of pressure
  • Look after your own health. Exercise regularly, eat healthily and try not to smoke. . Please feel free to ask the Doctors or Nurses for advice.
  • We do not tolerate physical or verbal aggression under any circumstances. Our policy is to remove patients from the Practice list with immediate effect where this occurs.

OUR PATIENTS CHARTER

We are committed to providing you and your family with quality health care.

  • You will be treated in a friendly and courteous manner by all our staff
  • You can expect confidentiality of your records to be maintained at all times
  • The doctors aim to see patients within 30 minutes of their scheduled appointment. You will be informed of any delays
  • You can expect to be given an urgent appointment with an unspecified doctor within 24 hours of a request. You should be able to see a doctor for a routine appointment within 48 hours
  • We want to keep you healthy and offer free health promotion services
  • All children are offered immunisation and annual health checks are available for those over 75 years.
  • Cervical smears are recommended every three years, with a reminded sent out to eligible women
  • We will provide training to all our staff to improve our services to youIf you require a chaperone present during your consultation please inform reception when you attend you appointment
As patients, you are responsible for your own health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.