News:

Wednesday Closing

The Practice is closed ONCE a month for staff development and training.  Our Doctors, Nursing and administrative staff do need time to train together, which is vital to improve service delivery.  We DO NOT close on other Wednesday afternoons.

Cancelling Appointments
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment. By giving us as much notice as you can you are helping us to make sure that someone else is given your slot. Please note that the Practice has a policy for Patient who DO NOT ATTEND or fail to cancel their appointment.  Patients who continue to DNA risk being removed from the Practice.
Please keep your appointment, don't waste it.

Emergency Appointments
If you require to be seen urgently, please tell the receptionist the nature of your request to assess the urgency. This facility is for emergency cases only and we ask you to not use this service for routine problems

Home Visits
Home Visits are reserved for patients who are genuinely too ill to attend surgery. Please telephone before 10.00am and be prepared to answer a few questions to help the doctors plan their calls and to assess the urgency. Please remember the doctor can see at least four patients in surgery in the time taken to do one visit.  


 

Confidentiality

NHS has a legal duty to keep information about you confidential. No information will be released to any individual without your prior consent except where we are obliged by Law to release that information. All medical records are kept in secure storage to which only relevant staff has access.

The holding of information by Orchard Medical Practice on patients registered with this Practice is compliant with the Data Protection Act. If you require further information as to who has access to your medical records, please contact the Business Manager.

Access to Records

We keep both manual and computerised records and are registered under the Data Protection Act. If you wish to see your records (subject to the relevant Act), please ask at reception to advise you how to do this.

Please note that there may be a charge for this service.