Practice Reception Opening Hours

SATURDAYS:  Please note that Saturday appointments are for pre-bookable appointments only. 

Consultation Times
Doctors’ consultations are by appointment only. Surgeries are throughout the day between the following times: Monday 0800 to 1800, Tuesdays 0800 to 19.50, Wednesday to Friday 0800 to 18.00.

Booking an Appointment

All consultations are by appointment only. We offer 10-minute appointments to see a doctor. Telephone us on 01623 400100 or call in to make an appointment. We offer some pre-bookable appointments in the morning and afternoon, with the rest of the appointments that can be booked on the day. You may book your appointment up to four weeks in advance to see a doctor or nurse.

Our Nurse Practitioner is able to see and treat certain conditions as well as prescribe.  The doctors have asked reception staff to ascertain whether patients feel that they can be triaged of seen by the Nurse Practitioner, ensuring that patients are seen by the most appropriate healthcare professional.  We use a telephone triage system if you need advice over the telephone from our Nurse Practitioner. Please be prepared to give brief details of your call to the receptionist, who will ask for your telephone number and organise for our Nurse Practitioner  to telephone you back.

Please  let us know as soon as possible if you no longer require an appointment, please contact Reception to cancel it, so that we can offer it to another patient who may need seeing.

On your next visit to the Practice you will notice posters around the surgery showing the number of patients who fail to attend their appointment. We also have a policy for patients who fail to attend appointments, which includes the removal of patients from our Practice list who consider to waste appointments.

We operate a home visiting policy when required for patients who are elderly, immobile or deemed by the doctor too ill to attend surgery. To request a home visit you need to telephone the Practice before 10.00 am and unless it is an emergency, please give details and a brief description of the problem to enable the doctor to determine the degree of urgency.

A doctor or nurse may telephone you back as it may be that your problem can be dealt with by telephone advice or it might appropriate to send a nurse or arrange a hospital attendance.

Remember, each home visit takes four or five times as long as a surgery consultation so we appreciate if patients try as hard as possible to come to the Practice. Visits are at the discretion of the Doctors.