How we are Currently Operating 

Following the pandemic we are continuing to operate a triage first way of working this way we can aim to get through more patients.  We will of course offer a face to face it is is deemed necessary after the phone call.  You can continue to book nurse/healthcare assistant appointments in advance.   We have put measures still to adhere to within general practice such as 1 metre distancing chairs and the encouragement of mask wearing within the practice, our clinicians and staff will continue to wear theirs. 

Our phone lines are currently extremely busy so if if your problem isn't urgent you could try completing this form and we will contact you back within 5-6 days or sooner 

Please do not come down to the practice to be seen without speaking to a clinician first, you will be turned away as this is a risk to yourself and others.  If you are worried about cancer symptoms please do not delay in ringing and speaking to us.

If you are given an appointment please arrive on time (not too early) and preferably on your own (if you can) this also helps with distancing control measures.  

Please also visit LIVE WELL for advice and tips on healthy eating/exercise/alcohol and a whole host of help and ideas to help you make the best choices about your physical health, mental health and wellbeing during lockdown.


Please  let us know as soon as possible if you no longer require an appointment, please contact Reception to cancel it, so that we can offer it to another patient who may need seeing.

You might be surprised to know that we have approximately 400 patients who do not attend their appointment each month, this doesn't tend to vary too much month on month.  We do have a policy for patients who fail to attend appointments, which includes the removal of patients from our practice list who consider to waste appointments.  Patients will be contacted following a missed appointment.

Choosing the Right Care

How to make sure you choose the right care when you are injured or unwell

If you are injured or ill, the NHS provides a range of services to help you get well. You can get faster and better treatment by choosing the NHS service that can best treat your symptoms. This will help us reduce the pressure on services like A&E so they can help those people in most need.

Remember: A&E is for life threatening illnesses and injuries only.

Visit NHS Choices for more information



Sore throat?


Self care

A lot of common illnesses can be treated in your own home by using medicine and getting plenty of rest. It is worth keeping in your medicine cabinet paracetamol or aspirin, anti-diarrhoea medicine, rehydration mixture, indigestion remedy, antihistamine, plasters and a thermometer.

For more information visit NHS UK:


Runny nose?




Your local pharmacist can give you friendly, expert advice about over-the-counter medicines that can help with lots of common conditions, without the need for an appointment.

For help finding your nearest pharmacist visit NHS UK: or call 0300 311 22 33


Ear pain?


Back ache?


Make an appointment with your local GP when you have an illness or injury that
will not go away. Get the treatment you need at a convenient time and place
and reduce the demand on emergency services. The GP out of hours service
can be accessed during evenings and weekends by appointment only.

To access your local Out of Hours service, please dial your normal GP surgery telephone number where you will be diverted to the service, or call NHS 111.





Walk-in Centres and Urgent Care Centres and Minor Injuries Unit

If you feel your symptoms cannot wait for a GP appointment but at the same time do not require emergency treatment, Walk-in Centres and Urgent Care Centres are open 24 hours per day.

Your nearest Walk-in Centre / Urgent Care Centre is located at Primary Care 24, next to the Emergency Department at King’s Mill Hospital. Your nearest Minor Injuries Unit is at Newark Hospital. Further information on the nearest services to you can be found by visiting

It’s not a
but you
need help

NHS 111

111 is the new free phone number for when you need medical help fast – but it is not an emergency – when someone needs help to save their life – call 999.

The service operates 24 hours per day.
7 days per week, 365 days a year.


Mental Health Services

You should call your GP practice if you have a mental health emergency.

Outside normal surgery hours you can still phone your GP surgery, when you may be asked to call the out-of-hours service on 111.

If you are already having care through a mental health team, contact them directly.

Chest pain?



Blood loss?

A&E or 999

For life threatening injuries or illnesses go to A&E or call 999. A&E departments are open 24 hours a day, 365 days a year to treat people with serious and life-threatening emergencies. A&E or 999 should only be used in a critical or life threatening situation.

To find your nearest A&E Department please visit NHS Choices or call NHS 111.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website