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Wednesday Closing


The Practice is closed ONCE a month for staff development and training.  Our Doctors, Nursing and administrative staff do need time to train together, which is vital to improve service delivery.  The next date is Wednesday 22nd May 2013.  We DO NOT close on other Wednesday afternoons.

Cancelling Appointments
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment. By giving us as much notice as you can you are helping us to make sure that someone else is given your slot. Please note that the Practice has a policy for Patient who DO NOT ATTEND or fail to cancel their appointment.  Patients who continue to DNA risk being removed from the Practice.
Please keep your appointment, don't waste it.

Emergency Appointments
If you require to be seen urgently, please tell the receptionist the nature of your request to assess the urgency. This facility is for emergency cases only and we ask you to not use this service for routine problems

Home Visits
Home Visits are reserved for patients who are genuinely too ill to attend surgery. Please telephone before 10.00am and be prepared to answer a few questions to help the doctors plan their calls and to assess the urgency. Please remember the doctor can see at least four patients in surgery in the time taken to do one visit.  



A Warm Welcome to Orchard Medical Practice

We hope you find our website useful with information, questionnaires, feedback forms, opening/closing times.  

Please help us to help you by reading this website and follow the suggestions made to ensure that appropriate services can be provided when you most need them.

We provide a range of services at the practice please see our information sheet Services Offered 

Wed 27 April - Unfortunately our phone lines are down this morning, if your problem is urgent please come down to the surgery.  We have logged the call and hope to have them up and running as soon as possible.   For chest pain and shortness of breath please go to A&E or call 999.  If you are signed up to SystmOnline you can book appointments for this morning.


New Service for Orchard, anyone aged 13 - 24 years old - C-Card Scheme

We are now a collection point for free condoms and lubes if you are aged between 13 & 24 years old and have a C-card. Our staff are fully trained to give these out. We have lots in stock. You dont have to be a patient at Orchard to collect them just show your C-card to one of our receptionists.

If you would like to register for a C-card please click on the link below to find a registration point near you.

Choose Well this Winter - please read

Our local, King's Mill Hospital and out of hours services are already under a great deal of pressure as we are now in to the winter season.  Could we please ask and urge you to think where the best place to go for your problem is before attending Out of Hours services or Accident & Emergency, this leaflet on the link below may help you to make the right decision.  We do have the leaflet in other languages too within the practice. We really do appreciate your help in taking the time to read this.   Thank you.



SystmOnLine Users Please note - In December TPP (the system supplier) made some changes to SystmOnLine for repeat medication ordering which have caused some of our patients problems. 

For those who use SystmOne Online to order prescriptions please follow these step:

- Log in as usual

- Scroll down to the bottom of the page (you will see a small menu) and click 'Medication'

- On the next page, scroll down once more and press the 'Medication' option again.

Please call the practice if you have any problems.


New Appointments Survey

New Appointments Survey - please help us to know if there are any changes we need to make to our appointment system, click the survey link at the bottom of this page - thank you.

Dont forget you can also take the friends & family test under quick links too, your feedback is important to us, we do listen.


Salaried GP

We are delighted to welcome Dr Kathryn West who started with us on Monday 17th August as a permanent salaried GP.  You may remember Dr West who was a final year Registrar with us last year.  Dr West will work over four days.   We welcome her to our practice team.

Training Practice

Orchard is accredited by the Deanery at the University of Nottingham Medical School as a Training practice for doctors intending to become GPs.  We are proud to have achieved this recognition.

Our current GP Registrar, Dr Gregory Thurland, is a fully qualified Doctor training to become a General Practitioner.  Dr Mills is the training Supervisor for Dr Thurland and the practice.  Registrars work full time in the practice for a period of 4 to 12 months dependent upon the stage of training they are at.  Dr Thurland  will be here until the beginning of August 2016, he is a year 3 Doctor.

Extended Hours

Did you know we are open on a Tuesday evening until 8 pm and a Saturday morning until 11.30 am.  These are for  routine pre-booked appointments only. 

On-Line Facilities

You can order your repeat prescriptions/book Doctor's Appointments/Cancel your appointment on line as well as see a summary of your record.

To use this service you must first of all bring proof of Idendification, preferably photo, in to the practice to obtain a username and password (please wait 24 hours to activiate).  You can then log on to the icons at the bottom of this page to access your account.  Please note the prescriptions on line is for medication that is on repeat not acute items.

Text Messaging Service

You can now register to receive information by text message on your phone regarding appointments and health care. 

If you wish to register for this messaging service please fill out the consent form.

Named Accountable GP

From 1 April 2015, practices are required under the contract to allocate a named, accountable GP to all patients (including children). 

Unless you have specified an alternative GP your named accountable GP will be the doctor you are registered under. This will in no way effect your care from the Practice and you will be seen by all GPs who have equal access to your medical records.  Unless you prebook your appointment in advance you will be allocated a GP subject to availability on that day. 

Ebola Information

Ebola in West Africa

If you have returned from Guinea, Liberia or Sierra Leone or cared for someone with Ebola in the past 21 days and you have a fever or feel unwell, without touching anyone, tell a member of staff or call 111.

For more information please click on the link


Order your repeat medicationsPatient SurveyCancel your appointmentAccess Appointment SystemChange of contact detailsUpdate your clinical recordSign up to the newsletterAccess Summary Care Record
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