Noticeboard

 

Wednesday Closing

 

The Practice is closed ONCE a month for staff development and training.  Our Doctors, Nursing and administrative staff do need time to train together, which is vital to improve service delivery.  The next date is Wednesday 22nd May 2013.  We DO NOT close on other Wednesday afternoons.

Cancelling Appointments
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment. By giving us as much notice as you can you are helping us to make sure that someone else is given your slot. Please note that the Practice has a policy for Patient who DO NOT ATTEND or fail to cancel their appointment.  Patients who continue to DNA risk being removed from the Practice.
Please keep your appointment, don't waste it.

Emergency Appointments
If you require to be seen urgently, please tell the receptionist the nature of your request to assess the urgency. This facility is for emergency cases only and we ask you to not use this service for routine problems

Home Visits
Home Visits are reserved for patients who are genuinely too ill to attend surgery. Please telephone before 10.00am and be prepared to answer a few questions to help the doctors plan their calls and to assess the urgency. Please remember the doctor can see at least four patients in surgery in the time taken to do one visit.  

 

 

IMPORTANT

As a practice we are supporting the COVID vaccination programme on Friday 22nd January, and will not be operating as usual during normal practice hours.  For appointments or repeat prescriptions, please ring within surgery opening hours on Monday, We will reopen as normal on Monday 25th January.  If you need urgent medical attention that cannot wait until the surgery reopens, please call 111. 


'NEW Contact us online'

 

You can contact us about a medical, administrative or prescription issue by clicking HERE .  Answer a few short questions and we will get back to you within 2 working days. Please DO NOT use this online form for urgent or emergency requests.  The submitted forms will only be read during working hours 9.00 am - 5.00 pm.  The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays.  They will not be read Monday-Friday between the hours of 5.00 pm - 9.00 am


We are currently getting a lot of requests for front line staff. Unfortunately we can not prioritise Covid Vaccines for front line staff who are not in General Practice.  We ask that you refer back to your employer or professional representative for more information on the rollout of Covid-19 vaccines for frontline staff in your profession. Please click the link below for more information. 

Thank You.Frontline Professional Guidance


Coronavirus & Covid Testing - latest advice 04.01.21

 

Although the Covid-19 vaccination programme has begun in the area for the 'over 80 cohort' patients will be called for externally to be vaccinated when it is your turn.  We are hearing a lot of patients passing the number to call on to friends and family, patients should wait to be called rather than taking this approach.

We do not have any Covid vaccines within the practice to give to any patients, when we do we will be in touch and let you know clinics will be run so please avoid contacting the practice.

 

In Nottingham and Nottinghamshire, a few different health and care organisations including hospitals, GP practices, care homes and others are working together on the Covid-19 vaccination programme. This means when it is your turn to be vaccinated, this may not be at your GP practice. You will be told where to go for your appointment and how to book.

 

In line with expert guidance, the first priority for vaccination is care homes residents and staff, people over the age of 80 and frontline health and care workers.

 

We understand a lot of people want to be vaccinated and would like to reassure you this will happen. Please be patient and wait to be contacted.

 

For further information on why you are being asked to wait for your Covid-19 vaccine, please read the information on the GOV.UK website or this leaflet.

 

How we are Currently Operating still

We would like to thank our patients & our hard working staff for adhering to the changes we have made over the last few months with regard to Coronavirus, these certainly have been challenging times. We hope you are continuing to follow Government Guidelines and being sensible with social distancing.

Unfortunately, we still  a long way from providing 'normal' services as we did before.  We have put measures in place such as 2m distancing before entering the practice, had screens put up in our reception area, distanced our waiting area chairs, completely changed our way of working through telephone & video consultations to name but a few.   We would also encourage patients that are attending for an appointment to wear a mask, scarf or face covering.  The press have unfortunately perceived general practice as not seeing patients face to face, we would like to enforce if there is a clinical need to see a patient we will ask you to come down to the practice, this has been the case since March.  It is not clinically necessary to see all patients face to face hence the reason for a telephone consultation first or a video consultation.

We can still only have a limited amount of chairs in the waiting area that can be of use, this means we are doing our very best to distance anyone attending surgery by staggering patient appointment times as we are already seeing patients for urgent bloods, dressings, cytology, continuing to see antenatal and postnatal ladies and children's vaccinations but this is understandably difficult to go back to providing routine care.  Unfortunately we will be unable to do ear-syringing at the moment and some minor procedures.

As you can appreciate we are unable to provide pre-bookable appointments yet, we will continue to deal with all appointments by triaging patients over the phone and if the clinician wishes to see you, an appointment will be given at a suitable time.  Please do not come down to the practice to be seen without speaking to a clinician first, you will be turned away as this is a risk to yourself and others.  If you are worried about cancer symptoms please do not delay in ringing and speaking to us.

If you are given an appointment please arrive on time (not early) and preferably on your own (if you can) this also helps with distancing control measures.  

We thank you again for your continued support and help during these unprecedented times.

Please also visit LIVE WELL for advice and tips on healthy eating/exercise/alcohol and a whole host of help and ideas to help you make the best choices about your physical health, mental health and wellbeing during lockdown.

Covid Safety Netting Advice

Please see link for isolation advice:  https://www.england.nhs.uk/coronavirus/primary-care/isolation/


Flu injections Update 08.12.20

We have done the bulk of our over 65's and under 65's in an 'at risk' category flu vaccinations at the Towers last week.   We do have a few catch up clinics if anyone missed theirs, please refer to your letter on how to book in.  

We can now vaccinate 50-64 years please contact our receptionist to book in for an appointment to be vaccinated. We will not be individually calling for patients to have this.    These will be while stocks of the vaccines last.

 


Complete our latest Survey Oct 2020 Click here


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Vulnerable groups and Volunteers - click below for help and information:  Poster - Help and Volunteering 

Help for Carers

Please click on the two ways that help is available to you:

Are you a Carer Information

Access to virtual support:

Virtual Support Group


Take part in research:

Germ Defence

We are letting you know about a very useful website called Germ Defence which was created by a team of doctors and scientists to give you advice that has been proven to reduce the spread of viruses in the home. It can help you plan how to protect yourself and members of your family from infection by COVID-19 and ‘flu.  

 

It’s easy to use and only takes 10 minutes - just click on this link: 

 

www.germdefence.org/index.html?src=C84051

 

(If this link does not open when you click on it, please copy and paste it into your web browser.)

 

Please pass details of the Germ Defence website to your friends and family.

There’s a button at the bottom of the Germ Defence website for sharing by social media.

 

If you’d like to know more: 

Over 20,000 people previously took part in research about Germ Defence 

 People who followed the advice in Germ Defence had fewer and less severe illnesses - and so did the people they lived with 

Results of the study were published in The Lancet medical journal

 Defence has been updated with COVID-19 advice to help prevent a wave of COVID-19 and ‘flu this Autumn/Winter  

Information about how the Germ Defence website is being evaluated is available here.

Trans-Adults: Trans-Adults NHS requirements Survey

Covid-19 Research:

Principle trial

NEON Trial - Mental Health

Neon Trial


Shielding Letters- Frequently Asked Questions

We are currently getting a considerable amount of queries regarding the clinical risk letters which were sent out to patients. this link gives some answers to the some frequently asked questions  Patient FAQ's


Appointments & Phoning the Practice

We have moved to a telephone based service and reduced the face to face contact in a bid to slow the spread of coronavirus in the community.

This is a dramatic new way of working,  so please do bear with us and be kind to our staff. 

If you are worried about Covid Symtoms please click on this link  https://www.nhs.uk/conditions/coronavirus-covid-19/  for the latest advice as it is changing all the time

We have cancelled most of our pre-booked routine appointments and are not booking follow up appointments at the present time.  We are still doing urgent bloods including Warfarin, post natals & baby injections, pre-school injections and smears.  Should you not be well on the day of your appointment please cancel it.  All patients will be triaged at the main door to ensure you are well enough to still have your appointment.


Isolation Notes

If you require an isolation note please click on this link https://111.nhs.uk/isolation-note/


Asthmatics

We have been made aware of some posts on social media saying that if you have a respiratory/lung condition, your GP will issue a rescue pack of steroids and antibiotics.

For people with asthma, it is not recommended as standard management.  If someone's asthma is bad enough to consider steroids they should be assessed by a health care professional.

Further information can be found on https://www.asthma.org.uk/

Rescue packs may be part of the agreed management plan for some people with COPD.  If you NORMALLY have a rescue pack to treat your lung condition its a good idea to check that you have one.

Please bear with us, your help and understanding is appreciated.

 


ORDERING AND COLLECTION OF PRESCRIPTIONS 

Due to the current Coronavirus pandemic Orchard Medical Practice will be introducing a system called Electronic Repeat Dispensing for some patients. This process will allow you to order your repeat medication via your regular pharmacy, rather than through the practice. For more information on Electronic Repeat Dispensing please visit this link - https://psnc.org.uk/wp-content/uploads/2013/07/eRepeat-Dispensing-leaflet.pdf

To keep patients to a minimum coming down to the practice to order and collect prescriptions please sign up to a pharmacy of your choice so we can send your prescription  directly to that pharmacy, they can also order your prescription too.   This would be really helpful to you, the practice and the public.

 

NHS app

Try the new NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use Systmonline you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp'

 


And in other news at the practice ……….

Our new GP Registrars (Doctors in training to be GPs) this quarter are:

Dr Fatima Asif (female)

Dr Ahmad Ibrahim

Dr Stephen Adili

Order your repeat medicationsCancel your appointmentAccess Appointment SystemChange of contact detailsUpdate your clinical recordSign up to the newsletterAccess Summary Care Record
 
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