Our Patient Participation Group would like to hear from patients, if they were to organise some health promotion days/event throughout the year what would you be interested in learning about or having more information on?
Please comment any ideas and we will discuss this at the next patient group meeting - you can do this by filling in a comments/suggestion form - see further information.
If anyone would like to join our Patient group then please get in touch. All patients welcome, our group meets monthly. Email address is: email@example.com to put your name down.
New national GP patient 2017 survey is out please click on the link to see how we did www.gp-survey.co.uk
New Service for Orchard, anyone aged 13 - 24 years old - C-Card Scheme
We are now a collection point for free condoms and lubes if you are aged between 13 & 24 years old and have a C-card. Our staff are fully trained to give these out. We have lots in stock. You dont have to be a patient at Orchard to collect them just show your C-card to one of our receptionists.
If you would like to register for a C-card please click on the link below to find a registration point near you.
Help for Homeless
If you feel you are at risk from becoming homeless, help, information and advice is available for you. If you would like some help and information regarding who to turn to and where to go please click this link http://www.mansfield.gov.uk/article/5745/Homeless-or-at-risk or contact Mansfield District Council on 01623 463121. If you are not able to retrieve this we have this information within the practice printed out. Help is out there for you.
Patient Participation Group (PPG)
Don't forget you can be part of the Patient Participation Group for Orchard, we are look for any age patient to become a part of it to give ideas, opinions and feedback on the way services are managed and what we can do better and work towards in the future. Please take a look number 8 under 'further information' if you would like more detail, this also includes dates & times.
Our Next Meeting date: Wednesday 20th September - 1.00 pm Orchard Medical Practice
Orchard 'Walking Group'
Are you looking to change your life style to a healthier one but can only walk short distances?
Are you in need of some company, are you lonely?
Have you just had an operation and need some re-habilitation?
If you said yes to any of the above then why don't you join. Our Patient Participation Group are working in conjunction with the 'Walking for Health' group in offering a 'free' walking session for Orchard patient's and their friends & family. For dates & times click here
GP Practice of the Year 2017 Awards
The Clinical Commissioning Group Awards were held on the evening of Thursday 7th September 2017. Out of the 7 categories of awards, Orchard came out with 3 which we are over the moon with. Congratulations to our Patient Participation Group who were awarded 'Partnership Working', our PPG Chair, Keith Wallace who was awarded 'Excellent in Engagement' and Practice Nurse Jane Campbell 'Going the Extra Mile' Award.
Huge congratulations to them all.
Appointment Statistics - August 2017
4010 patients saw a GP
1825 telephone triage appointments were used
838 Urgent slots were filled
3262 Nurse appointments were filled – (this does not include any admin type slots or telephone triage)
333 DNA’s (164 GP appts , 169 nurse appts)
1919 patients had a blood test, however 5018 individual results came back to process
7129 prescriptions were issued
702 referral or other Letters typed
4.5% of appointments did not attend
The effects of patients not attending appointments are:
- An increase in the waiting time for other patients requiring appointments
- Frustration for both staff and patients
- A waste of resources
- A potential risk to the health of the patient
We now send letters out to any patient that doesn't attend their appointment, if you receive 3 letters within a six month period, your registration with the practice could be compromised.
If you can't attend your appointment please cancel it. An easy alternative is to sign up to our online booking and cancelling service is very easy to use, you just need to bring identification down to the practice, the receptionist will give you a username and password and you are able to use it within 24 hours.
One Problem Clinics, Minor Injuries Clinics & a Nurse Practitioner Service
We now offer one problem clinics in a morning and afternoon with our nurse practitioner & doctor (whichever is more appropriate) these are shorter appointments for patients who have just 'one problem'. Minor Injury Clinics We also have an urgent minor injuries Walk-In clinic. This is to ensure that you receive attention immediately for any injury you may have.
Our clinician will be happy to attend to you, please report to our reception desk. This service has been designed so Orchard Medical Practice is your first port of call and NOT Accident and Emergency. Your injury has to be within the last 48 hours of it happening. This only applies to the following injuries
- Minor Head Injuries
- Minor Burns
- Eye Injuries
- Knee injuries
- Minor trauma to hands, limbs or feet
- Blows to head where there has been no loss of consciousness
- foreign bodies
Are you a Carer - help is at hand
Are you a carer or look after someone, help could be at hand, click the link below for details.
Friends & Family Test - Survey
We would be extremely grateful if you could fill out our Friends & Family Survey (found to the right) whether you are likely to recommend Orchard to your Friends & Family. We submit statistics monthly to NHS England so we would appreciate your help. Paper copies are available on reception if you prefer. Thanks for your help. Please see below for results
July 17 - total of responses = 122
Extremely likely to recommend =119 Likely to recommend = 3
August 17 - total of responses = 129
Extremely Likely to recommend = 117 Likely to recommend = 8 Neither Likely nor unlikely = 2 Extremely unlikely = 1 Don't know = 1
Find us on Facebook, Join & Share with your friends
NHS Choices Website - 4.5* status
Please take a look at the NHS Choices Website, we are proudly showing our 4.5* status and of 94% of people would recommend Orchard.
Insertion & Removal of Coils & Implants
We offer the insertion and removal of Mirena Coils & Implants. We hold regular clinics with a female GP. Please speak to our receptionist for further information.
We are a Research Practice
We are working in collaboration with the Clinical Research Network: East Midlands (CRN:EM). The CRN:EM is part of the National Institute for Health Research (NIHR) and is focused on enhancing and promoting research, ensuring that it is conducted in line with ethical procedures and for patient benefit. There is a local team working within Nottingham City and Nottingham County, facilitating research within primary care.
We have signed up to a Research Site Initiative Scheme; resulting in them choosing to be involved in appropriate and relevant research studies, focused on enhancing patient care and working on studies that are of particular interest and need for their patient population. The primary care team surpassed recruitment expectations in the financial year of 2014-2015 and this could not have been done without the support of local practices and the engagement from patients in these areas.
You can access the following links for the NIHR and the Clinical Research network:
http://www.nihr.ac.uk/ - National Institute for Health Research
http://www.crn.nihr.ac.uk/ - Clinical Research Network
http://www.enrich.nihr.ac.uk/ - Enrich
http://www.crn.nihr.ac.uk/dementia/about-dementia-research/join-dementia-research/ - Information on Join Dementia Research
If you would like to join the Dementia Research, here is a video you can watch:
Or view a poster for more information click on the link below:
Dementia Study information
Are you a long term catheter user - The University of Nottingham and Nottingham Hospitals Trust are conducting research into a new urinary catheter designed to reduce the risk of infection: See link for more information and who to contact.
Cold Calling - Please be aware
We have recently heard that patients are being telephoned by callers claiming to be 'Joint Consultants' to discuss their general health. The caller will name check the GP Practice closest to the persons address giving them the impression that they are working alongside the NHS. There is no such legitimate consultation currently underway and the callers are only seeking to gain patient medical information. Once they have obtained the information the caller will try to see alternative medicines to the patient and obtain their payment details.
We would advise patients not to respond to cold callers, and not to give any informaiton/bank details in response to such calls. You can register for free with with the Telephone Preference Service at http://www.tpsonline.org.uk/ or by calling 0845 070 0707, to help reduce such calls.